SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of wuffstershop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://wuffstershop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent, i love it
Like the picture, good quality, recommend store. Arrived super fast.
I ordered xl and i'm l. i got super, right to the knee.
nice
ok
same as pic and warm
Sent quickly, delivery 3 weeks to rostov-on-don, the quality to the body is pleasant, of course synthetics, but for such a price is normal, the size of 46 village as you need freely
Uzsakinejom xxl gavom xxl. Matysim ar tiks dydis kokybe gera.
On m took m perfectly
A beautiful dress for the house for such a price, besides warm, with a nap. Approached perfectly, took m on height 161 and weight 57.
very very good
Beautiful + top quality
This dress is comfortable and figure flattering. The material feels more like polyester than sweatshirt.
ok
I am very happy. Fits well. My height is 164 cm. Quality is great. I recommend!! l will order more color. Very fast delivery
Same as on the photos, and size fits perfectly. Fabric isn't very thick but it is soft and colour is also same as shown on the photos. A little stretchy. Delivery was faster than expected, so all in all I am pleased with my purchase.
The dress is delivered in 12 days. Description-corresponds. Quality is normal. Synthetics. But pleasant, not glass. She took her daughter for 13 years. On the growth of 160 well sat m. A bit too big in the shoulders, but not critical, wears with pleasure. Thanks to the store. Definitely-you can take. If also at a discount))).
Size as indicated. It's very nice to go casual
dydis atitinka, minkšta medžiaga, patii.