SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of wuffstershop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://wuffstershop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super. Happy with this dress. Will buy another one
Beautiful dress, arrived in 2 weeks too. Really quick delivery. I would be a UK14 & I ordered an XL & its perfect, any smaller and it wouldn't have fitted across the bust. I was concerned the material would be see through however, its quite thick & not see through at all. Very flattering. Can't wait to order another.
ok ok ok!
Satisfied with your request. Good materials and sent fast. Thank you
Perfect
Nice dress, good seams and correct size. I recommend it!
Beautiful dress, well worth the money. Went with the store size chart and size is perfect.
My Wife has over the Dress and the Quality looking forward.
In general, satisfied, the fabric, of course, synthetics, overstated waist. Normal, without enthusiasm.
A good product for this price. I ordered pure white-a little shines. Of course, the picture is much more beautiful.
The dress came quickly, the store recommend.
Came in for two weeks, tracked. I really liked it. Sits well, the material is pleasant. The color is slightly brighter than in the photo. Completely unfastened. Sew neatly. Seller recommend
The torn seam came but i got my money back
Sarafon is great. Fabric cotton, but not pure most likely. The coloring is not as bright as in the photo. No smell. Straps are adjustable, which is very convenient.
hello, thank you for your really nice and good material dress. I am very satisfied. :-) I take S size.
I'm a little disappointed, because i expected a cotton sundress, as stated by the store, but alas, it's synthetics, only pulled out of the cult fabric began to crack like all synthetic fabrics.